Wel Hotel
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Commitment to Guest Data Protection & Compliance

Privacy & Data Governance Policy

Digital Personal Data Protection (DPDP) Act compliance for Wel Hotel.

1. Personal Information Collected

We collect identification, contact, and stay preference information solely for fulfilling your accommodation, generating verified GST tax folios, and providing concierge assistance.

2. Payment Security & PCI-DSS Compliance

Payment transactions are processed through RBI-authorized payment gateways utilizing 256-bit SSL encryption. We never store credit/debit card PINs or CVV numbers on our servers.

3. Multi-Tenant Data Isolation

Our architecture enforces strict multi-tenant isolation. Each hotel manager can solely access booking details, guest rosters, and billing folios related to reservations placed at their individual licensed property. Cross-tenant data access is strictly prevented by database scopes and authorization middleware.